The Plastic Soldier Company Ltd supplies its range of wargames products worldwide using the standard delivery service from the Post Office.
Most products are held in stock and, therefore, orders will normally be despatched within three working days. Where items are out of stock, these will normally be despatched within two weeks, dependent on manufacturing considerations. If your order consists of some items which are in stock and some which need to be manufactured, we will despatch the stock items within three working days unless the bulk of the order is not available. The delivery charge for the order will be applied to the first despatch, any subsequent despatch is not charged for. Whichever occurs, we will send you an update.
Postage and packing is charged on the total value of the order at the following rates:
Within the UK - 10%
Outside the UK but within Europe* - 15%
Rest of the World - 22%
*as defined by the Post Office: see the Royal Mail's definitions.
Returns Policy and Information
If you wish to cancel your order you may do so at any time within 7 (seven) days of the day after the date of despatch by informing us in writing via the post or e-mail. Once you have cancelled your order, assuming this is after it has been sent to you, you will need to return the item(s) to us in good condition.
We will refund the cost of the item(s) including the postage within 30 days of being informed that you want to cancel the order.